Ongoing FileMaker Pro support

Whether you need the peace-of-mind that comes with per-incident on-call help, or monthly, ongoing work, Beezwax is your resource for keeping FileMaker up and running.

When your database needs some nurturing.

Clients need ongoing support for a variety of reasons and there are countless scenarios based on individual database needs. For this reason, Beezwax offers highly flexible support agreements that allow you to build the support structure that works best for your database and your organization.

The no-commitment, on-call approach

To avoid monthly retainers or minimums, we offer an on-call service that gives you the confidence of knowing that a Beezwax developer can jump in at any time to help. This is the best match for non-critical database installations or clients that have full-time FileMaker developers already on staff.

Monthly support with hours that never expire

Companies for whom FileMaker is an important part of their infrastructure may choose to have Beezwax set aside a set number of support hours per month, which roll forward and never expire if unused. You get a better hourly rate than the on-call approach, but don’t lose the hours if you have lower support needs in a given month. Also, you can “save up” hours to do more substantial development work and pay it in the easy monthly installments.

The pro-active approach: a monthly commitment

Larger companies with mission-critical FileMaker databases (for example, those regularly updated with financial and/or other sensative information) may opt for a guaranteed minimum number of Beezwax support hours each month, in order to ensure their system runs smoothly and effectively. This is the pro-active approach to FileMaker support: keep the system cleaned and regularly monitored to avoid downtime and issues (instead of merely cleaning up after problems emerge).

On-site staff

You may choose to have a Beezwax FileMaker developer or entire development team work on-site on a daily basis. We have the capacity to allow you to outsource any or all of your FileMaker development and support functions, knowing you’re getting among very best FileMaker developers in the world.

The decision is yours

Do any of these options fit your needs? Our support structure is built to allow maximum flexibility, so we’re confident we can deliver a support agreement that works for your needs and your budget.