functional areas

• Account Management

  Managing information, transactions, communications and relationships with clients and customers. Effective account management leads to increased sales and loyal customers.

• Accounting

  Involves the recording, processing, analysis, and reporting of the financials of a business or other organization.

• Administration

  Managing operations and logistics, including people and other key resources.

• Advertising

  Working the media and messages to support marketing initiatives that drive branding and sales.

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• Asset Management

  Includes the management of tangible and digital resources, generally in a database system.

• Big Data

  Very large data sets require new methods to help with efficient, scalable discovery, analysis, storage/search, querying and visualization of that data.

• Billing/Invoicing

  The process of turning work effort and delivered value into documents detailing that value for the purpose of receiving payment from customers.

• Budgeting

  Analysis and planning of an organization's revenue and expenses across various periods of time, typically including both short-term and long-term.

• Business Continuity

  Organizations analyze risk, aim to reduce vulnerabilities, and look to improve their ability to continue operations following disaster or disruption.

• Calendaring

  Organizing time.

• Communications

  Systems supporting the work of people who manage communications, both internal and external.

• Compliance

  Organizations seek to achieve regulatory compliance by gathering information and understanding of the legal landscape governing their industry.

• Contact Management

  The process and system of managing data and transactions of all contacts for an organization to facilitate things like sales and marketing.

• Content Management

  Handling an array of tasks and tools for creating, storing, retrieving and editing content. Much of the web is driven by content management systems.

• Contract Management

  Business organizations make agreements with other businesses and individuals. The resulting contracts need to be created, negotiated, documented, tracked, enforced and updated.

• Credit Card Processing

  Processing payments is a fundamental part of E-commerce. Credit card and other payment processing involves secure interaction with payment gateways and authorization services.

• Curriculum

  Curriculum includes the content, resources, and processes that support learning in an education or business training environment.

• Customer Relationship Management

  Manage the details of customers and track sales and service interactions with the goal to improve the relationship and increase sales and customer retention.

• Document Generation

  Generating documents, for distribution or storage, as well as managing related data, assets and workflow.

• Document Management

  Storing and tracking documents, along with managing related metadata, assets and workflow.

• eCommerce

  eCommerce is the process of selling goods and services online. It interfaces with many areas, including web development, transaction processing, inventory control, funds transfer, marketing and data management.

• Email Marketing

  The design, copy writing, planning, analysis and distribution of targeted email and email newsletters.

• Event Management

  Includes end-to-end development and tracking of large events, including concept, branding, promotion, scheduling, budgeting, and site and resource coordination.

• Facilities Management

  Involves the management of the spaces and infrastructure of an organization or business and the people and activities that take place in them.

• Finance

  Supporting the organization's financial structure by managing things like funding, capital, analysis and forecasting.

• Fundraising

  The planning and execution of relationship building with donors that leads to requesting support of organization initiatives through material and financial resources.

• Hardware Engineering

  An iterative process involved in the design and testing of technological products. By necessity, hardware engineering must work closely with software and electrical engineering processes.

• HIPAA Compliance

  Organizations with systems that handle electronic Protected Health Information (ePHI) must make sure to safeguard data in compliance with HIPAA, which defines privacy and security rules for protecting such data.

• Human Resources

  The management of people, generally employees, and their relationship to the business organization.

• Incident Tracking

  The record of the details, involved parties and communication trail with respect to events that occur and potentially need to be reported.

• Information Security

  A broad discipline tasked with ensuring the physical and digital security of stored information, with the aim of preventing access, theft, manipulation, duplication and extortion.

• Intellectual Property

  Oversees the handling of copyrights, trademarks, patents, and other legal rights of value to an organization.

• Internationalization

  Business processes and systems, adapted to language, cultural and regional differences.

• Inventory Management

  Manage tangible items -- track quantity and details such as description, cost, exact location. Get insight into the flow and availability of inventory and interface with sales systems.

• Issue Tracking

  Software systems can manage tasks and communication, ensuring that the people involved with a project have good grasp of who is doing what and when.

• IT Services

  All the wonderful, magical things you can do with technology rely upon the underlying hardware, software and networking, and a plan to manage it all.

• Laboratory Management

  Beakers and potions and things that see really, really, really small things. It's a lot to keep track of.

• Legal

  Advisors and advocates on all legal subjects, from contracts and IP, through compliance and litigation.

• Legal Notices

  Building, documenting and tracking official work output and communications by Legal department experts.

• Licensing

  Manage licensing, subscriptions, that sort of thing.

• Localization

  Adapting solutions, products and content to the language and culture of specific locales.

• Machine Learning

  Machine learning (ML) is a field of computer science that uses statistical techniques to give computer systems the ability to "learn" (e.

• Manufacturing

  The process of taking raw materials and products and transforming them into something new to supply to the market.

• Market Research

  Research to collect data, both quantitative and qualitative, to aid in decisions about marketing initiatives.

• Marketing

  The activities associated with promoting an organization or event. Marketing encompasses branding, advertising, print media, digital media and advertising in all of its forms.

• Office Management

  Handling a diverse set of tasks which, depending on the office size and organization, can vary as to administrative and operational scope.

• Operations

  Operations, broadly defined, typically executes the functional strategy for an organization. This includes everything from development and design through production, manufacturing and logistics.

• Ordering Systems

  Systems supporting purchasing, procurement and global supply management.

• Partnership Management

  Managing sales partnerships, co-marketing and related B2B contracts.

• Payroll

• POS

  Point of sale (POS) solutions help a business process customer purchases and payments, both standalone (e.

• Print Production

  Print production takes creative designs, especially digital, and streamlines the process for the physical production of things like cards, brochures, books, and even 3-D materials.

• Process Design

  Defining the planning, measurement and refinement of business processes with a goal to improve strategy, resources and operations across an organization.

• Process Management

  All organizations have processes, which need planning, monitoring, measurement and a strategy for continued operation and improvement.

• Procurement Management

  Managing the sourcing, bidding, buying and other business activities to procure goods and services for an organization.

• Product Development

  With your business behind it, we can help build products and solutions.

• Product Support

  Supporting your products, your customers and your business.

• Program Management

  Program management aims to improve process and performance for any set of related projects.

• Project Management

  Coordinating all of the activities, resources, and information that drive a team or organization to project success.

• Quality Assurance

  QA policies and teams ensure that software application projects meet a high standard and perform according to project specs and user needs.

• Recruitment

  Recruitment is in essence the marketing of an organization to potential job candidates. Recruiting efforts should effectively communicate the core values of the company with the goal of attracting and engaging candidates in the hiring process.

• Registration

  A subset of event management, responsible for the gathering of participant information and payment information.

• Research and Development

  Activities that focus on innovation, whether generalized discovery or development of new products and services.

• Retail

• Royalties Management

  Royalties management often involves tracking income, contracts, audits and various reports related to intellectual property.

• Sales

  Supports and often leads an organization's revenue generation, working with clients/customers and potentially other sales channels such as distributors, partners and e-commerce.

• Scheduling

  All kinds of things - people, events, assets, spaces, projects, tasks - can be scheduled in relationship to one another.

• Security

  Security is now a discipline applied across all levels of an organization, from personnel and systems through risk management and compliance.

• Software Engineering

  The process of gathering and documenting requirements and then iteratively building, testing and deploying a software product to meet the requirements.

• Space Planning

  An activity where the requirements of individuals, teams and interacting teams is taken into account in the design and arranging of space, typically in offices.

• Strategic Planning

  Defining goals, setting direction and planning strategy for an organization to pursue its vision.

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• Studio Management

  Studios that support artistic or creative activities need tools and processes to help manage scheduling, tasks, finances, personnel and more.

• Supply Management

  Involves the research and acquisition of materials to be consumed in manufacturing or resold as products.

• Surveys

  Used to gather information from individuals for the purpose of providing analysis to support a decision making process.

• Telecommunications

  The transmission of audio, visual and digital information over wires and television/radio waves.

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• Testing

  The organized process of examining software components for functionality and quality can be handled at a granular level with unit tests, or at higher levels with different approaches including performance, usability and acceptance testing.

• Ticket Tracking

• Time Tracking

  The documentation of time spent on tasks and by individuals, departments and whole organizations. Time tracking can interface with billing, payroll and productivity analysis.

• Training

  Training is the process of offering new skills and information to individuals and teams with the goal of increasing performance and productivity

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• Transportation

  Handles the functions that bridge between other enterprise resources including supply chain and distribution.

• User Support

  Includes a broad array of functions related to helping internal or external users of systems or services.

• Vendor Management

  Vendor management is a class of systems and supporting software that allows customer to manage their relationships with vendors, ensure the control of the process and an array of choices related to vendors.

• Version Control

  Version control, also known as revision control or source control, is the management of changes to documents, computer programs, and other collections of information.

• Video and Audio Engineering

  Video and audio engineering benefits from well-organized workflow, and robust systems to track data and metadata, across projects, people and content.

• Video and Audio Production

  Creative departments and firms produce content for movies, videos, music and multimedia experiences.